Communiqué

Resumption of services communiqué

July 19, 2024

Final Update – All Banking Services Fully Restored

We are pleased to announce that all our services including our Internet and Mobile Banking are now fully restored.

We sincerely apologize for any inconvenience caused by the temporary downtime and appreciate your understanding and patience during this time.

Our support teams are ready to assist you if you need any further assistance. Feel free to call us on +230 202 9200 or email us at contactcentre@bankone.mu.

Thank you for your continued trust and support.

The Management

19 July 2024

——————————–

Update : Resumption of Banking Services 

Following the technical issues reported earlier today, we are pleased to announce that all our Branches, ATMs, Card Services and our POP mobile application are now fully operational. Our teams are working non-stop to restore the availability of our Internet and Mobile Banking platforms, and we will share further updates on this as soon as possible.

We sincerely apologize for any inconvenience this temporary downtime may have caused and appreciate your understanding and patience during this time. Our teams are ready to assist you with all your banking needs and provide any support or guidance you may require. For any further assistance, contact us on +230 202 9200.

Thank you for your continued trust and loyalty.

The Management

19 July 2024

——————————–

Communiqué: Service Downtime 

We wish to inform our customers and the public at large that we are currently experiencing some unforeseen technical issues which is affecting the delivery of our services to customers.

Our teams are working non-stop to resolve the situation and we will share further updates as soon as possible. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the situation.

For any further assistance, contact us at +230 202 9200.

We thank you for your continued trust and support.

 

The Management

19 July 2024